FAQ

✷✷✷ My Links ✷✷✷

Most things I have linked over on my linktree! Soon this will be moved to my site, but for now check out my links here

✷ How do I contact you? ✷
Please email wallflourstudios@gmail.com There is just one of me but I do my best to respond to emails daily. If you DM me on Instagram I may or may not see your message, so email is always ideal.

✷ Do you sell wholesale? ✷
I do! You can shop my wholesale catalogue on Faire. I also offer wholesale pricing for bulk orders intended for fundraisers, clubs, large events, etc. so please reach out if you are interested! 

✷ Do you have a Patreon? ✷
Yes! You can join our Digital Rewards or physical Monthly Snail Mail tiers here! We also have a tip jar tier - or if you'd like to leave a tip elsewhere you can check out my Ko-Fi ♡

✷ When will my order be shipped? ✷
I fulfill orders three days a week - or sometimes daily if I have an influx of orders. If you need something processed as soon as possible, please reach out.

✷ Where is my package? ✷
Here's your best course of action:
1. Does your tracking info say it is delivered but there is no package to be found? This is normal and is the result of parcels being scanned prematurely or out of order by USPS. It will normally arrive in the next day or two.

2. Check with your postal worker directly or with your local USPS branch.

3. Please note, I cannot refund shipping or cover the shipping costs on orders that have been returned to sender or were the result of any error made while inputting your shipping address. I understand where this can be frustrating, but I cant afford to swallow these costs. Please review your information carefully before checking out.

*** Please keep in mind letter mail (both in the U.S. & Internationally) are mailed with a stamp - therefore will not come with tracking. This is to keep shipping costs as low as possible so everyone can afford to buy from my shop! If your item was shipped with letter mail, for U.S. orders it will likely get to you within 2 weeks, and for International mail it can take anywhere from 4-8 weeks. ***

✷ Do you take commissions? ✷
In most cases, Yes! It depends, for certain projects I am willing to take on commissions. Let me know what you are thinking via email, or through my contact page.

✷ Do you accept returns? ✷
I do not, but if there is any issue with your order please email me and we can see what we can do to make it better.

✷Do you have an agent? ✷

At the moment I am not signed to an agency, so no I do not have an agent. But, I am interested in having an agent! Please email me if you are from an agency and are interested in signing me on. You never know, we might be a great fit!

✷ I have another question... ✷
Send that question over to wallflourstudios@gmail.com and I’ll try to answer it for you :) If you are wondering if a particular product will be restocked, an email is a perfect way to get an answer from me!